Agent Lagged

[Oceans247]

Greetings,

I have an issue with agents automatically being paused. When I look at the agent activity is says Pause Code = Lagged.
The hardware is a stock standard Dell Poweredge 2950 server. We do not have any specialist telephony hardware installed on the server.
The load average rarely goes above 6%
We reboot the server almost every day. I think the problem occurs less if we reboot regularly.
The agents are all using 2 year old Dell Vosto’s with Bria softphones.
I have read a number of posts on this topic. I can confirm the PC’s are not going into sleep.
Any advice would be appreciated

Hostname: go.goautodial.org
Listening IP: XXX
Kernel Version: 2.6.18-398.el5 (SMP)
Distro Name: CentOS release 5.11 (Final)
Uptime: 1 days 35 minutes
Load Averages: 0.25 0.20 0.12
4.24%

[sadikhov]

that usually suggest Database performance issue.

How many agents do you on that server?

[Oceans247]

Hi there,

Thanks for your reply.

We have no more than 20 agents online on that dialler.

[dsaroop]

Hello,

Did you manage to find the cause of this issue?
I am having the same problem where some agents are logged in but they do not get calls after a while while others do.
When I look at the reporting they are displayed as LAGGED
I have checked the workstations and it is not a "computer sleep" issue.

VERSION: 2.14-695a
BUILD: 181116-1133

Thank you in advance,
Daren

[williamconley]

Your agent's connections to the web server is probably not good. That's not a problem with the code, or with the workstations, but with your internet. If the agent workstations drop packets to or from the Vicidial Web server, the system can not function properly and the agents are marked as LAGGED to avoid loss of data and/or calls.