callback problem

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callback problem

Postby mati » Fri Sep 01, 2006 9:31 am

Hi,

My agents schedule callbacks some as useronly some as anyone. Some of useronly callbacks are dialed for other agent. They say that of useronly callbacks disapear (the number of callbacks in web client decreases).
mati
 
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Joined: Wed Aug 09, 2006 3:07 pm

Postby mflorell » Fri Sep 01, 2006 9:47 am

We have never noticed this problem. What build of vicidial.php are you using?

Can you post the vicidial_callbacks records and vicidial_log records for some examples?
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Postby mati » Fri Sep 01, 2006 9:59 am

version 1.1.87 BUILD: 60816-1715
vicidial_agent_log
+--------+---------------------+--------+
| user | event_time | status |
+--------+---------------------+--------+
| 0001WR | 2006-09-01 13:59:19 | CBHSta |
| 0015WR | 2006-09-01 14:18:54 | SALE |
| 0001WR | 2006-09-01 14:21:02 | NI |
| 0001WR | 2006-09-01 14:24:01 | NI |
| 0024WR | 2006-09-01 14:30:51 | N |
| 0001WR | 2006-09-01 14:34:09 | K2 |
+--------+---------------------+--------+
6 rows in set (0.23 sec)
1. agent one schedule the callback
2. agent two sale conversation
3-5 agent one trying to callthis client manualy

vicidial_callbacks
1597 | 14158 | 131 | TESTOWA | INACTIVE | 2006-09-01 14:04:14 | 2006-09-01 14:00:00 | 2006-09-01 14:18:59 | 0001WR | USERONLY | ala

call_log the phone number is changed
| 1157111953.2945001 | Local/911111111111@default-1129,2 | | Local | 192.168.1.244 | 911111111111 | | V0901135912000014158 | 2006-09-01 13:59:13 | 1157111953 | 2006-09-01 13:59:28 | 1157111968 | 15 | 0.25 |
| 1157113118.3475001 | Local/911111111111@default-3aaa,2 | | Local | 192.168.1.244 | 911111111111 | | V0901141838000014158 | 2006-09-01 14:18:38 | 1157113118 | 2006-09-01 14:18:58 | 1157113138 | 20 | 0.33 |
| 1157113331.3631999 | Local/8600051@default-3540,1 | | Local | 192.168.1.244 | 911111111111 | | M0901142211000014158 | 2006-09-01 14:22:11 | 1157113331 | 2006-09-01 14:22:13 | 1157113333 | 2 | 0.03 |
| 1157113463.3722000 | Local/8600051@default-61b0,1 | | Local | 192.168.1.244 | 911111111111 | | M0901142423000014158 | 2006-09-01 14:24:24 | 1157113464 | 2006-09-01 14:24:26 | 1157113466 | 2 | 0.03 |
| 1157113880.4107001 | Local/8600053@default-2b87,1 | | Local | 192.168.1.244 | 911111111111 | | M0901143119000014158 | 2006-09-01 14:31:20 | 1157113880 | 2006-09-01 14:31:22 | 1157113882 | 2 | 0.03 |
| 1157114099.4295001 | Local/8600051@default-d475,1 | | Local | 192.168.1.244 | 911111111111 | | M0901143459000014158 | 2006-09-01 14:34:59 | 1157114099 | 2006-09-01 14:35:51 | 1157114151 | 52 | 0.87 |
mati
 
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Joined: Wed Aug 09, 2006 3:07 pm

Postby mflorell » Fri Sep 01, 2006 10:17 am

What is this status "CBHSta"?
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Postby mati » Fri Sep 01, 2006 10:30 am

CBHSta appears after translation. It was CBHOLD.
in vdc_db_query.php in english I have only
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
in polish I have extra one
## If RozmowaBK, change vicidial_callback record to INACTIVE
if (eregi("CALLBK|CBHStary", $dispo))
{
$stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='$lead_id';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
}
mati
 
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Postby mflorell » Fri Sep 01, 2006 10:48 am

What language are you using?

That should be changed to match whatever you are using for CBHOLD so that it will work properly.
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Postby mati » Fri Sep 01, 2006 10:56 am

I translate agent interface to polish and send the file to you. You send me back the files.
mati
 
Posts: 47
Joined: Wed Aug 09, 2006 3:07 pm

Postby mflorell » Fri Sep 01, 2006 11:33 am

Got it. I just needed to know which one to look at. I will work on this this afternoon.
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