Agents not hearing the Ring

[amedina]

Hi,

Is there any way that agent can hear the ring on a Manual dial mode? We're going to have a preview dial campaign and we need agents to hear the customer's phone ring.

Please help!

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VERSION: 3.1.10 | BUILD: 110430-1642 | Asterisk Version: 1.4.38-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

[rrb555]

please post your dialplan entry

[amedina]

Hi,

Please see below Dialplan entry.

exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _91NXXNXXXXXX,2,Dial(${Intelepeer}/${EXTEN:1},,tTor)
exten => _91NXXNXXXXXX,3,Hangup

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VERSION: 3.1.10 | BUILD: 110430-1642 | Asterisk Version: 1.4.38-vici | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation

[mflorell]

try removing the 't' and 'r' from the Dial string options then reload asterisk.