vicidial.org

dear mflorell,

how r you doing today, my name is frank and i m new in this forum and vicidial either. Actually the problem is wht i m facing is that when i use only softphone (eyebeam) the voice is very clear but when i use vicidial the voice is like distorted, very pathetic , could you plz find out where is the problem actually. i shall be very greatfull to you.

i m 100 % sure that there is some problem in vicidial.

Dual Xeon 2.0 with 2 GB with 6 agents only. (Vicidial VERSION: 1.1.12-3)

thanks,

Frank

Most likely it is a problem with meetme, and more specifically a problem with your zaptel timer.

What are you using for a zaptel timer, and what codecs are you using?

Any reason you are not using 2.0.1?

Thanx for replying me, well florell i m using ztdummy for timmer and using g.729 codec , can u plz guide me how can i set my timer to improve voice quality as i m sure there is no problem in codec cause when i make call from softphone with asterisk the voice quality is good but when i make call through vicidial agent login (manual) then voice quality decrease some time good but most of the time very bad distorted. plz help me out.

Is your kernel timer set to 1000Hz?

If it is and you still have this problem you should try using an X100P card as your timer.

Dear Florell

from where should i check the timer of my kernel, can u plz guide me i am new in all of this.

thanx

Hi

with the following command you can check

grep CONFIG_HZ /boot/config-$(uname -r)

but its works only some distro,

kernel timer set to 1000Hz only available 2.6.11 and more
as per i know

you have to rebuild with 1000hz will be good idea

or X100p is the best as per the group ( i have not tried yet)

Ram

get the x100p. it will only cost you 10-30 usd and can save you a lot of headaches

as i said before, simple solutions makes an admin life better.