help with "This campaign has 0 leads to be dialed in ..

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help with "This campaign has 0 leads to be dialed in ..

Postby crios » Tue Feb 15, 2011 5:39 pm

Hello,

Vicidal version 2.2.1-237 Build 100510-2015.

I'm following the manual to load leads but I keep on getting :

This campaign has 3 active lists and 2 inactive lists

|| This campaign has 0 leads to be dialed in those lists - HIDE

This campaign has 0 leads in the dial hopper


The output from /usr/share/astguiclient/AST_VDhopper.pl --debugX is:


/usr/share/astguiclient/AST_VDhopper.pl --debugX

----- DEBUG -----


----- SUPER DEBUG -----

TIME DEBUG: -5|-5|0| GMT: 22:38
SELECT list_id FROM vicidial_lists where active='N';Inactive Lists: 4
Inactive List Leads Deleted: 0E0 |DELETE from vicidial_hopper where list_id IN('999','998','997','996');|
CALLBACK HOLD: 0|SELECT count(*) FROM vicidial_callbacks where callback_time <= '2011-02-15 17:38:10' and status='ACTIVE';|
hopper DNC count: 0
|SELECT count(*) from vicidial_hopper where status='DNC';|
CAMPAIGNS TO PROCESSES HOPPER FOR: 2|1

|GMT-DAY-HOUR| |13.00-3-1138||12.75-3-1123||12.50-3-1108||12.25-3-1053||12.00-3-1038||11.75-3-1023||11.50-3-1008||11.25-3-953||11.00-3-938||10.75-3-923||10.50-3-908||10.25-3-853||10.00-3-838||9.75-3-823||9.50-3-808||9.25-3-753||9.00-3-738||8.75-3-723||8.50-3-708||8.25-3-653||8.00-3-638||7.75-3-623||7.50-3-608||7.25-3-553||7.00-3-538||6.75-3-523||6.50-3-508||6.25-3-453||6.00-3-438||5.75-3-423||5.50-3-408||5.25-3-353||5.00-3-338||4.75-3-323||4.50-3-308||4.25-3-253||4.00-3-238||3.75-3-223||3.50-3-208||3.25-3-153||3.00-3-138||2.75-3-123||2.50-3-108||2.25-3-53||2.00-3-38||1.75-3-23||1.50-3-8||1.25-2-2353||1.00-2-2338||0.75-2-2323||0.50-2-2308||0.25-2-2253||0.00-2-2238||-0.25-2-2223||-0.50-2-2208||-0.75-2-2153||-1.00-2-2138||-1.25-2-2123||-1.50-2-2108||-1.75-2-2053||-2.00-2-2038||-2.25-2-2023||-2.50-2-2008||-2.75-2-1953||-3.00-2-1938||-3.25-2-1923||-3.50-2-1908||-3.75-2-1853||-4.00-2-1838||-4.25-2-1823||-4.50-2-1808||-4.75-2-1753||-5.00-2-1738||-5.25-2-1723||-5.50-2-1708||-5.75-2-1653||-6.00-2-1638||-6.25-2-1623||-6.50-2-1608||-6.75-2-1553||-7.00-2-1538||-7.25-2-1523||-7.50-2-1508||-7.75-2-1453||-8.00-2-1438||-8.25-2-1423||-8.50-2-1408||-8.75-2-1353||-9.00-2-1338||-9.25-2-1323||-9.50-2-1308||-9.75-2-1253||-10.00-2-1238||-10.25-2-1223||-10.50-2-1208||-10.75-2-1153||-11.00-2-1138||-11.25-2-1123||-11.50-2-1108||-11.75-2-1053||-12.00-2-1038||-12.25-2-1023||-12.50-2-1008||-12.75-2-953|
|SELECT call_time_id,call_time_name,call_time_comments,ct_default_start,ct_default_stop,ct_sunday_start,ct_sunday_stop,ct_monday_start,ct_monday_stop,ct_tuesday_start,ct_tuesday_stop,ct_wednesday_start,ct_wednesday_stop,ct_thursday_start,ct_thursday_stop,ct_friday_start,ct_friday_stop,ct_saturday_start,ct_saturday_stop,ct_state_call_times FROM vicidial_call_times where call_time_id='24hours';|
LocalCallTime No-Call Gap: |0|2400(24 00)|0000(00 00)|2|1|
Starting hopper run for TEST_IN campaign- GMT: 24hours HOPPER: 5 ORDER: DOWN
hopper DONE cleared: 0E0
|DELETE from vicidial_hopper where campaign_id='TEST_IN' and status IN('DONE');|
hopper GMT BAD cleared: 0E0
|DELETE from vicidial_hopper where campaign_id='TEST_IN' and ((gmt_offset_now IN('99') ) );|
hopper READY count: 0
|SELECT count(*) from vicidial_hopper where campaign_id='TEST_IN' and status='READY';|
hopper too low (0|5) starting hopper dump
campaign lists count: 0 | '999876543210'
|SELECT list_id FROM vicidial_lists where campaign_id='TEST_IN' and active='Y';|
no lead filter defined for campaign: TEST_IN
|NONE|
|SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN('NEW') and list_id IN('999876543210') and ((gmt_offset_now IN('13.00','12.75','12.50','12.25','12.00','11.75','11.50','11.25','11.00','10.75','10.50','10.25','10.00','9.75','9.50','9.25','9.00','8.75','8.50','8.25','8.00','7.75','7.50','7.25','7.00','6.75','6.50','6.25','6.00','5.75','5.50','5.25','5.00','4.75','4.50','4.25','4.00','3.75','3.50','3.25','3.00','2.75','2.50','2.25','2.00','1.75','1.50','1.25','1.00','0.75','0.50','0.25','0.00','-0.25','-0.50','-0.75','-1.00','-1.25','-1.50','-1.75','-2.00','-2.25','-2.50','-2.75','-3.00','-3.25','-3.50','-3.75','-4.00','-4.25','-4.50','-4.75','-5.00','-5.25','-5.50','-5.75','-6.00','-6.25','-6.50','-6.75','-7.00','-7.25','-7.50','-7.75','-8.00','-8.25','-8.50','-8.75','-9.00','-9.25','-9.50','-9.75','-10.00','-10.25','-10.50','-10.75','-11.00','-11.25','-11.50','-11.75','-12.00','-12.25','-12.50','-12.75','99') ) ) ;|
leads to call count: 0
|SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN('NEW') and list_id IN('999876543210') and ((gmt_offset_now IN('13.00','12.75','12.50','12.25','12.00','11.75','11.50','11.25','11.00','10.75','10.50','10.25','10.00','9.75','9.50','9.25','9.00','8.75','8.50','8.25','8.00','7.75','7.50','7.25','7.00','6.75','6.50','6.25','6.00','5.75','5.50','5.25','5.00','4.75','4.50','4.25','4.00','3.75','3.50','3.25','3.00','2.75','2.50','2.25','2.00','1.75','1.50','1.25','1.00','0.75','0.50','0.25','0.00','-0.25','-0.50','-0.75','-1.00','-1.25','-1.50','-1.75','-2.00','-2.25','-2.50','-2.75','-3.00','-3.25','-3.50','-3.75','-4.00','-4.25','-4.50','-4.75','-5.00','-5.25','-5.50','-5.75','-6.00','-6.25','-6.50','-6.75','-7.00','-7.25','-7.50','-7.75','-8.00','-8.25','-8.50','-8.75','-9.00','-9.25','-9.50','-9.75','-10.00','-10.25','-10.50','-10.75','-11.00','-11.25','-11.50','-11.75','-12.00','-12.25','-12.50','-12.75','99') ) ) ;|
NO SHUFFLE-NEW-LEADS INTO HOPPER DEFINED FOR LEAD ORDER
ERROR CANNOT ADD ANY LEADS TO HOPPER

|GMT-DAY-HOUR| |13.00-3-1138||12.75-3-1123||12.50-3-1108||12.25-3-1053||12.00-3-1038||11.75-3-1023||11.50-3-1008||11.25-3-953||11.00-3-938||10.75-3-923||10.50-3-908||10.25-3-853||10.00-3-838||9.75-3-823||9.50-3-808||9.25-3-753||9.00-3-738||8.75-3-723||8.50-3-708||8.25-3-653||8.00-3-638||7.75-3-623||7.50-3-608||7.25-3-553||7.00-3-538||6.75-3-523||6.50-3-508||6.25-3-453||6.00-3-438||5.75-3-423||5.50-3-408||5.25-3-353||5.00-3-338||4.75-3-323||4.50-3-308||4.25-3-253||4.00-3-238||3.75-3-223||3.50-3-208||3.25-3-153||3.00-3-138||2.75-3-123||2.50-3-108||2.25-3-53||2.00-3-38||1.75-3-23||1.50-3-8||1.25-2-2353||1.00-2-2338||0.75-2-2323||0.50-2-2308||0.25-2-2253||0.00-2-2238||-0.25-2-2223||-0.50-2-2208||-0.75-2-2153||-1.00-2-2138||-1.25-2-2123||-1.50-2-2108||-1.75-2-2053||-2.00-2-2038||-2.25-2-2023||-2.50-2-2008||-2.75-2-1953||-3.00-2-1938||-3.25-2-1923||-3.50-2-1908||-3.75-2-1853||-4.00-2-1838||-4.25-2-1823||-4.50-2-1808||-4.75-2-1753||-5.00-2-1738||-5.25-2-1723||-5.50-2-1708||-5.75-2-1653||-6.00-2-1638||-6.25-2-1623||-6.50-2-1608||-6.75-2-1553||-7.00-2-1538||-7.25-2-1523||-7.50-2-1508||-7.75-2-1453||-8.00-2-1438||-8.25-2-1423||-8.50-2-1408||-8.75-2-1353||-9.00-2-1338||-9.25-2-1323||-9.50-2-1308||-9.75-2-1253||-10.00-2-1238||-10.25-2-1223||-10.50-2-1208||-10.75-2-1153||-11.00-2-1138||-11.25-2-1123||-11.50-2-1108||-11.75-2-1053||-12.00-2-1038||-12.25-2-1023||-12.50-2-1008||-12.75-2-953|
|SELECT call_time_id,call_time_name,call_time_comments,ct_default_start,ct_default_stop,ct_sunday_start,ct_sunday_stop,ct_monday_start,ct_monday_stop,ct_tuesday_start,ct_tuesday_stop,ct_wednesday_start,ct_wednesday_stop,ct_thursday_start,ct_thursday_stop,ct_friday_start,ct_friday_stop,ct_saturday_start,ct_saturday_stop,ct_state_call_times FROM vicidial_call_times where call_time_id='9am-9pm';|
LocalCallTime No-Call Gap: |43200|2100(21 00)|0900(09 00)|2|1|
Starting hopper run for TESTCAMP campaign- GMT: 9am-9pm HOPPER: 5 ORDER: DOWN
hopper DONE cleared: 0E0
|DELETE from vicidial_hopper where campaign_id='TESTCAMP' and status IN('DONE');|
hopper GMT BAD cleared: 0E0
|DELETE from vicidial_hopper where campaign_id='TESTCAMP' and ((gmt_offset_now IN('10.25','10.00','9.75','9.50','9.25','9.00','8.75','8.50','8.25','8.00','7.75','7.50','7.25','7.00','6.75','6.50','6.25','6.00','5.75','5.50','5.25','5.00','4.75','4.50','4.25','4.00','3.75','3.50','3.25','3.00','2.75','2.50','2.25','2.00','1.75','1.50','1.25','1.00','0.75','0.50','0.25','0.00','-0.25','-0.50','-0.75','-1.00','-1.25','-1.50','99') ) );|
hopper READY count: 0
|SELECT count(*) from vicidial_hopper where campaign_id='TESTCAMP' and status='READY';|
hopper too low (0|5) starting hopper dump
campaign lists count: 3 | '995','994','993'
|SELECT list_id FROM vicidial_lists where campaign_id='TESTCAMP' and active='Y';|
no lead filter defined for campaign: TESTCAMP
|NONE|
|SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN('QUEUE','NEW') and list_id IN('995','994','993') and ((gmt_offset_now IN('13.00','12.75','12.50','12.25','12.00','11.75','11.50','11.25','11.00','10.75','10.50','-1.75','-2.00','-2.25','-2.50','-2.75','-3.00','-3.25','-3.50','-3.75','-4.00','-4.25','-4.50','-4.75','-5.00','-5.25','-5.50','-5.75','-6.00','-6.25','-6.50','-6.75','-7.00','-7.25','-7.50','-7.75','-8.00','-8.25','-8.50','-8.75','-9.00','-9.25','-9.50','-9.75','-10.00','-10.25','-10.50','-10.75','-11.00','-11.25','-11.50','-11.75','-12.00','-12.25','-12.50','-12.75','99') ) ) ;|
leads to call count: 0
|SELECT count(*) FROM vicidial_list where called_since_last_reset='N' and status IN('QUEUE','NEW') and list_id IN('995','994','993') and ((gmt_offset_now IN('13.00','12.75','12.50','12.25','12.00','11.75','11.50','11.25','11.00','10.75','10.50','-1.75','-2.00','-2.25','-2.50','-2.75','-3.00','-3.25','-3.50','-3.75','-4.00','-4.25','-4.50','-4.75','-5.00','-5.25','-5.50','-5.75','-6.00','-6.25','-6.50','-6.75','-7.00','-7.25','-7.50','-7.75','-8.00','-8.25','-8.50','-8.75','-9.00','-9.25','-9.50','-9.75','-10.00','-10.25','-10.50','-10.75','-11.00','-11.25','-11.50','-11.75','-12.00','-12.25','-12.50','-12.75','99') ) ) ;|
NO SHUFFLE-NEW-LEADS INTO HOPPER DEFINED FOR LEAD ORDER
ERROR CANNOT ADD ANY LEADS TO HOPPER
DONE. Script execution time in seconds: 0


Any help would be appreciated!

Thanks!
crios
 
Posts: 7
Joined: Thu Nov 18, 2010 3:56 pm

Postby williamconley » Tue Feb 15, 2011 6:31 pm

This campaign has 0 leads to be dialed in those lists
This means your problem is NOT related to the hopper. The hopper can only load available leads.

There is a reason your leads are not available .. some possibilities are:

1) Call times. Set to 24 hours to test this.

2) Filters. Remove any filter on the campaign.

3) Dial Status: check that there is at least ONE dialable status for the campaign and that there is at least ONE lead WITH that status in the ACTIVE list.

Also:

when you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Postby crios » Thu Feb 17, 2011 8:53 am

Thanks William. I was able to figure out what the problem was.
crios
 
Posts: 7
Joined: Thu Nov 18, 2010 3:56 pm

Postby williamconley » Thu Feb 17, 2011 11:02 am

ok. i'll bite ... what was it?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: help with "This campaign has 0 leads to be dialed in ..

Postby gaiiogmd » Thu Mar 28, 2013 4:33 am

can you tell please? I have the same problem now and i had reset my list a lot of times and nothing...
gaiiogmd
 
Posts: 1
Joined: Thu Mar 28, 2013 4:19 am

Re: help with "This campaign has 0 leads to be dialed in ..

Postby berrayahkamel » Sat Apr 25, 2020 2:41 pm

Whers was the problem !!!??
berrayahkamel
 
Posts: 10
Joined: Tue Apr 21, 2020 3:22 pm

Re: help with "This campaign has 0 leads to be dialed in ..

Postby berrayahkamel » Sat Apr 25, 2020 2:53 pm

Hello

I had the same problem , so just when you creat a compagn put call 24h 24h
berrayahkamel
 
Posts: 10
Joined: Tue Apr 21, 2020 3:22 pm

Re: help with "This campaign has 0 leads to be dialed in ..

Postby williamconley » Tue Apr 28, 2020 4:30 pm

Cool answers from 2011 still working today. 8-)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: help with "This campaign has 0 leads to be dialed in ..

Postby Fares MEHENI » Wed Aug 26, 2020 12:48 pm

Thank you, it served me too.
Fares MEHENI
 
Posts: 60
Joined: Thu Oct 17, 2019 2:43 am


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