Page 1 of 1

xLite DTMF Tone problem

PostPosted: Thu Feb 25, 2010 12:57 pm
by tommyinnn
Our verification company has changed their number, and now we are un-able to complete the automated system because xLite is not recognizing when we enter information (works fine on cell phone or land line phones)

Googling the problem turned up these results, none of which seems to work..

***7469


(search for length) change DTMF tone length samples to 4960

Filter 2833 - set enabled line to 1


Filter first for DTMF. Find the Force Inband DTMF entry, and change the value accordingly.

Then filter for 2833. Find the RTP 2833 enabled line, and change this value accordingly.

minimum_rfc2833_play_time - default is 40, changing to 100 seems to work

has anyone had this issue before?

PostPosted: Thu Feb 25, 2010 6:15 pm
by williamconley
sounds like an xlite question much more than a vicidial question, yes?

although, i would ask why you are using xlite to conference when you have an asterisk conferencing system with interactive screen in front of you already ... ? (Vicidial DOES do conferencing, you know :) )

PostPosted: Thu Feb 25, 2010 6:54 pm
by tommyinnn
cause the way the agents do the verification, it's 2 much to have to do

thanks so much for your help and advice dick

PostPosted: Thu Feb 25, 2010 7:12 pm
by williamconley
whoa. Dude: I'm the ONLY one who attempted to answer you. I guess I shouldn't have. Sorry to bother you.

PostPosted: Fri Feb 26, 2010 12:53 pm
by spaquet
are you passing dtmf using vicidial interface or xLite ?
If you are using Vicidial, why not using its interface to send dtmf ?

PostPosted: Fri Feb 26, 2010 1:34 pm
by tommyinnn
Thanks for the response, it turned out to be the DTMFcode

DTMF=info

seems to work