All installation and configuration problems and questions
Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N
by tommyinnn » Thu Feb 25, 2010 12:57 pm
Our verification company has changed their number, and now we are un-able to complete the automated system because xLite is not recognizing when we enter information (works fine on cell phone or land line phones)
Googling the problem turned up these results, none of which seems to work..
***7469
(search for length) change DTMF tone length samples to 4960
Filter 2833 - set enabled line to 1
Filter first for DTMF. Find the Force Inband DTMF entry, and change the value accordingly.
Then filter for 2833. Find the RTP 2833 enabled line, and change this value accordingly.
minimum_rfc2833_play_time - default is 40, changing to 100 seems to work
has anyone had this issue before?
-
tommyinnn
-
- Posts: 111
- Joined: Thu Jan 07, 2010 3:27 pm
by williamconley » Thu Feb 25, 2010 6:15 pm
sounds like an xlite question much more than a vicidial question, yes?
although, i would ask why you are using xlite to conference when you have an asterisk conferencing system with interactive screen in front of you already ... ? (Vicidial DOES do conferencing, you know
)
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
-
williamconley
-
- Posts: 20019
- Joined: Wed Oct 31, 2007 4:17 pm
- Location: Davenport, FL (By Disney!)
-
by tommyinnn » Thu Feb 25, 2010 6:54 pm
cause the way the agents do the verification, it's 2 much to have to do
thanks so much for your help and advice dick
-
tommyinnn
-
- Posts: 111
- Joined: Thu Jan 07, 2010 3:27 pm
by williamconley » Thu Feb 25, 2010 7:12 pm
whoa. Dude: I'm the ONLY one who attempted to answer you. I guess I shouldn't have. Sorry to bother you.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
-
williamconley
-
- Posts: 20019
- Joined: Wed Oct 31, 2007 4:17 pm
- Location: Davenport, FL (By Disney!)
-
by spaquet » Fri Feb 26, 2010 12:53 pm
are you passing dtmf using vicidial interface or xLite ?
If you are using Vicidial, why not using its interface to send dtmf ?
-
spaquet
-
- Posts: 105
- Joined: Sat May 30, 2009 7:05 am
- Location: Morocco
-
by tommyinnn » Fri Feb 26, 2010 1:34 pm
Thanks for the response, it turned out to be the DTMFcode
DTMF=info
seems to work
-
tommyinnn
-
- Posts: 111
- Joined: Thu Jan 07, 2010 3:27 pm
Return to Support
Who is online
Users browsing this forum: No registered users and 48 guests