
excuse my english, i'm french
I was very pleased and enthusiastic to see the vicibox 12.0.1 ISO, which I quickly installed because my vicibox 9 was already having strange problems and I couldn't find the solutions.
I successfully installed vicibox 12 (GREAT JOB, THANKS) and installed the wephone, and all went well... EXCEPT THAT There is a time synchronization problem with your system, please tell your system administrator
I've already done everything, checked all the forums, asked CHATGPT but obviously the problem isn't with the date as everything is synchronised.
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SERVER - DESCRIPTION IP ACT LOAD CHAN AGNT DISK TIME VER
apisnixCRM SERVEUR APISNIX CRM 1 151.X.X.X Y / Y / Y 9 - 3% 0 1 11% 2025-01-21 17:32:52 3896
PHP Time 2025-01-21 17:32:55
DB Time 2025-01-21 17:32:55
it's chrony that synchronises the server, there's sometimes a delay of max 3 seconds which is always caught up, I'll send you the results of the verification commands read in the other posts.
I followed the instructions in this link https://itgala.xyz/vicidial-there-is-a- ... nistrator/, which corresponded to the williamconley answer for solving a previous similar problem, the only error I had was on screen -r ASTupdate
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screen -ls
There are screens on:
1305.asterisk (Detached)
1277.astshell20250121104705 (Detached)
31520.ASTVDremote (Detached)
31517.ASTVDauto (Detached)
31514.ASTlisten (Detached)
31511.ASTsend (Detached)
31508.ASTupdate (Detached)
13308.ASTemail (Detached)
13305.ASTVDadFILL (Detached)
13302.ASTVDadapt (Detached)
2807.ASTfastlog (Detached)
11 Sockets in /run/screens/S-root.
#chronyc tracking
Reference ID : 55C7D662 (ntp1.leontp.com)
Stratum : 2
Ref time (UTC) : Tue Jan 21 16:37:57 2025
System time : 0.000104765 seconds fast of NTP time
Last offset : +0.000026742 seconds
RMS offset : 0.000087597 seconds
Frequency : 47.377 ppm slow
Residual freq : -0.000 ppm
Skew : 0.009 ppm
Root delay : 0.004926677 seconds
Root dispersion : 0.000332277 seconds
Update interval : 1031.2 seconds
Leap status : Normal
#timedatectl
Local time: Tue 2025-01-21 17:45:39 WAT
Universal time: Tue 2025-01-21 16:45:39 UTC
RTC time: Tue 2025-01-21 16:45:39
Time zone: Africa/Lagos (WAT, +0100)
System clock synchronized: yes
NTP service: active
RTC in local TZ: no
#screen -r ASTupdate
ERROR: 2025-01-21 17:45:29|8096|command timed-out|
ERROR: 2025-01-21 17:45:32|8097|command timed-out|
ERROR: 2025-01-21 17:45:35|8098|command timed-out|
ERROR: 2025-01-21 17:45:38|8099|command timed-out|
ERROR: 2025-01-21 17:45:42|8100|command timed-out|
#dahdi_cfg -v
DAHDI Tools Version - 3.1.0
DAHDI Version: /home/abuild/rpmbuild/BUILD/obj/default
Echo Canceller(s):
Configuration
======================
0 channels to configure.
# dahdi_test
Opened pseudo dahdi interface, measuring accuracy...
99.998% 99.994% 99.999% 99.997% 99.995% 99.999% 99.998% 99.998%
99.996% 99.999% 99.997% 100.000% 99.998% 99.996% 99.999% 99.995% ^C
--- Results after 16 passes ---
Best: 100.000% -- Worst: 99.994% -- Average: 99.997320%
Cumulative Accuracy (not per pass): 99.997
# service dahdi status
dahdi is neither service nor target!?
I modified these 3 files to ensure that the timezones corresponded
# nano /etc/php8/cli/php.ini
# nano /etc/my.cnf
# nano /etc/php8/cli/php.ini
Now, agents currently call via a softphone but it's not comfortable, it goes through without a problem
and 2 other little problems: when you connect to the web agent, the voice says ‘The number you are dialling is not in service’, and when you click on CALL AGENT AGAIN, the softphone says INCALL, I don't know if this is linked to TIME SYNCHRONISATION.
and last minor problem, there are more colors for WARNING, ERROR, dialplan... all is black and white in the asterisk CLI, not colours red, yellow, purple which is very important to read and detect the problems easily. this problem occurred after the restart of the vicidial service, before it is enough to restart the vicidial service 1 or 2 times after you restart the asterisk service and the colour returned, I tried that today without success, i add color = yes in nano /etc/asterisk/asterisk.conf, nothing
Thanks in advance