Barge without dropping

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Barge without dropping

Postby atkins513 » Tue Mar 26, 2024 9:11 am

Hello,
Is there anyway to barge a representative without automatically disconnecting after the call? For instance in a situation where you want to remain connected to their line to continue to help them with calls.
I appreciate the help.


VERSION: 2.14-634c BUILD: 210421-2110
atkins513
 
Posts: 56
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Re: Barge without dropping

Postby carpenox » Tue Mar 26, 2024 1:50 pm

when u whisper thru real time, it stays connected during calls
Alma Linux 9.3 | SVN Version: 3822 | DB Schema Version: 1711 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3 | Discord: https://discord.gg/DVktk6smbh
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Re: Barge without dropping

Postby atkins513 » Wed Mar 27, 2024 7:47 am

carpenox wrote:when u whisper thru real time, it stays connected during calls


Yes, but i am looking to Barge so the customer's can also hear me, without disconnecting. I know how to whisper and it doesnt disconnect.
Thanks
atkins513
 
Posts: 56
Joined: Fri Jul 03, 2020 12:31 pm

Re: Barge without dropping

Postby atkins513 » Fri Mar 29, 2024 7:22 am

So, when I barge my representative, then the customer and rep hangs up I get disconnected and have to barge again to make a new call with the rep. Is there anyway to just remain connected with the representative until I decide to disconnect?

Thanks
atkins513
 
Posts: 56
Joined: Fri Jul 03, 2020 12:31 pm

Re: Barge without dropping

Postby carpenox » Tue Apr 02, 2024 7:49 am

no there is not, you get entered into the conference for a barge and that conference i destroyed when the customer hangs up
Alma Linux 9.3 | SVN Version: 3822 | DB Schema Version: 1711 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3 | Discord: https://discord.gg/DVktk6smbh
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