music class requested but no music on hold loaded

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music class requested but no music on hold loaded

Postby dgxa » Wed Nov 30, 2022 12:07 pm

Hello I have this problem in my vicidial at the moment to park calls give the messaje in asterisk
music class requested but no music on hold loaded


This is the CLI output

Code: Select all
-- Executing [8301@default:1] Answer("SIP/TIP-in-000096a2", "") in new stack
    -- Executing [8301@default:2] AGI("SIP/TIP-in-000096a2", "park_CID.agi") in new stack
    -- Launched AGI Script /var/lib/asterisk/agi-bin/park_CID.agi
    -- <SIP/TIP-in-000096a2> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
    -- <SIP/TIP-in-000096a2> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
    -- <SIP/TIP-in-000096a2> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
    -- <SIP/TIP-in-000096a2> Playing 'sip-silence.gsm' (escape_digits=) (sample_offset 0) (language 'en')
    -- Music class 015005182-park requested but no musiconhold loaded.


Not reproduce my audio only sip-silence.gsm

5.5.68-MariaDB || vicidial VERSION: 2.14-772a BUILD: 201004-1045 || Centos 7 || Asterisk 13.29.2 || SVN 3304
dgxa
 
Posts: 59
Joined: Tue Oct 06, 2020 5:05 pm

Re: music class requested but no music on hold loaded

Postby jamiemurray » Fri Dec 02, 2022 6:47 pm

It seems you've got the park music on hold for the campaign set to "015005182-park"

You need to create a matching music on hold entry in Admin with your appropriately encoded sound files uploaded via the audio store set on that entry.
Or set your Park MOH on the campaign to the ID of the Music on Hold entry you created.
jamiemurray
 
Posts: 118
Joined: Fri Jan 11, 2013 4:12 pm
Location: Tenerife, Canary Islands

Re: music class requested but no music on hold loaded

Postby dgxa » Sat Dec 03, 2022 9:59 am

jamiemurray wrote:It seems you've got the park music on hold for the campaign set to "015005182-park"

You need to create a matching music on hold entry in Admin with your appropriately encoded sound files uploaded via the audio store set on that entry.
Or set your Park MOH on the campaign to the ID of the Music on Hold entry you created.


Thank you for the comments only recreated the configuration and reload was enough
dgxa
 
Posts: 59
Joined: Tue Oct 06, 2020 5:05 pm


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