You have been kicked from the conference(After 60 minutes)

[Acidshock]

I am having an issue with reps being "kicked" from the conference after the phone call exceeds 60 minutes. I am wondering if it may have something to do with the Max recording time or if there is some other setting I can alter in order to allow calls to procede longer. Has anyone ever experienced this?

VERSION: 2.4-295
BUILD: 110103-1135
Vicibox Redux 3.0
Asterisk 1.4

[mflorell]

Are you able to reproduce this?

Can you give instructions for how to reproduce this?

Can you show the Asterisk CLI output when this happens?

[Acidshock]

Yeah its pretty well reproduceable in the sense that it happens several times a day when any call exceeds 60 minutes. I will check the asterisk log.

As far as instructions:

Fronter gets customer on the phone, 3 way's call to another number which puts the call into a conference with on-hook remote agents(Closers.) Call is answered by closer... after 60 minutes call disconnects with "You have been kicked form the conference."

[Acidshock]

Code: Select all

[May  7 09:01:59] VERBOSE[9420] logger.c: [May  7 09:01:59]   == Parsing '/etc/asterisk/manager.conf': [May  7 09:01:59] VERBOSE[9420] logger.c: [May  7 09:01:59] Found
[May  7 09:01:59] VERBOSE[9420] logger.c: [May  7 09:01:59]   == Manager 'sendcron' logged on from 192.168.1.11
[May  7 09:01:59] VERBOSE[8265] logger.c: [May  7 09:01:59]     -- AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------- completed, returning 0
[May  7 09:01:59] VERBOSE[9421] logger.c: [May  7 09:01:59]     -- Executing [55558600061@default:1] MeetMeAdmin("Local/55558600061@default-804f,2", "8600061|K") in new stack
[May  7 09:01:59] VERBOSE[9421] logger.c: [May  7 09:01:59]     -- Executing [55558600061@default:2] Hangup("Local/55558600061@default-804f,2", "") in new stack
[May  7 09:01:59] VERBOSE[9421] logger.c: [May  7 09:01:59]   == Spawn extension (default, 55558600061, 2) exited non-zero on 'Local/55558600061@default-804f,2'
[May  7 09:01:59] VERBOSE[9421] logger.c: [May  7 09:01:59]     -- Executing [h@default:1] DeadAGI("Local/55558600061@default-804f,2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack
[May  7 09:01:59] VERBOSE[9390] logger.c: [May  7 09:01:59]     -- <SIP/viteloutbound-000001da> Playing 'conf-kicked' (language 'en')


[mflorell]

Yes this is the recording time limit(ViciDial Recording Limit) that you set per server that needs to be lengthened to allow for longer 3-way calls.

[ruben23]

hi guys,

Sorry for interrupting on this Thread somehow, if i may ask where do i lengthen the Vicidial Recording Time Limit somehow.? where i can set that on vicidial. Thanks

Im having teh same problem here more than an hour of conference calls the two way customer and verifier got kick-out of conference

[mflorell]

It's a per-server setting in the Modify Server page:

Recording Limit -This field is where you set the maximum number of minutes that a call recording initiated by the system can be. Default is 60 minutes. This setting also limits the amount of time a 3-way call that has been left by an agent will stay up before it is terminated.