by davide.filippi » Tue May 02, 2017 7:20 am
The italian normative ask to avoid mute calls, so I've set that the calls in queue have passed to inbound group and start a music on hold.
We have several campaigns and I want to avoid that agents logged in a specified campaign can talk with customers of another campaign.
So I want to create an inbound group for each outbound campaign.
As you can understand, put each agents in several ingroup one by one is a little bit time expensive, so if there is a way to assign entire several user groups in several ingroup would be great
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