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transfer datas from CRM to Vicidial...

PostPosted: Sat Sep 12, 2009 11:10 am
by mmixx
is there any way to transfer datas from a 3rd party CRM to Vicidial? eg. when an agent clicked on a number from the CRM and all or certain datas from it will be transferred to Vicidial's Agent Interface.

PostPosted: Sat Sep 12, 2009 11:48 am
by mflorell
I'm sure it is possible, but it would need to be programmed. Exactly what data would need to be transferred?

PostPosted: Sat Sep 12, 2009 1:39 pm
by mmixx
well, for now i just wanted to transfer phone_number and the agent_id from the CRM to the dialer's agent interface and auto dial the number. i know how to code this but my problem is when you click the link from the CRM and then focuses on the target browser where vicidial is loaded... it unloads/refreshes the page... it will then automatically logs out the agent. is there a way to do this without removing the unload property on <body> tag?

PostPosted: Sat Sep 12, 2009 10:21 pm
by mflorell
Are you using the Agent-API?

If so, how are you using it exactly?

PostPosted: Sun Sep 13, 2009 2:58 am
by mmixx
no... im not using any Agent-API right now but i'll try to use it, hope it can help.

PostPosted: Sun Sep 13, 2009 4:37 am
by mmixx
yay! i didnt know it was that simple... thanks a lot! :D

PostPosted: Sun Jan 03, 2010 2:50 pm
by gmcust3
Agent-API ? How and where to get that from ?

PostPosted: Sun Jan 03, 2010 7:39 pm
by mflorell
docs/AGENT_API.txt