Discussions about development of VICIDIAL and astGUIclient
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by brando16 » Tue Apr 26, 2016 5:42 am
Hi all,
exist one mode for change or remove the default disposition of calls from agents form. I know can insert other state but i need to remove the default and keep only two disposition state.
anyone have idea?
thanks for any reply
Last edited by
brando16 on Tue Apr 26, 2016 10:50 am, edited 1 time in total.
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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brando16
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by mflorell » Tue Apr 26, 2016 7:33 am
You need to give a lot more details on exactly what you want to change.
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mflorell
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by brando16 » Tue Apr 26, 2016 8:51 am
ok,
i need to remove all default disposition in the view of disposition call of agent, ther are a lot of dispo state doesn't use and then i want to remove these for limit human error.
So i want to create only two state SALE and NO ANSW for agent view when call hangup.
i hope i'm more clear.
sorry for my bad english.
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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brando16
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by mflorell » Tue Apr 26, 2016 9:38 am
That is all configurable in the admin web screens, there is no need to program anything.
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mflorell
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by brando16 » Tue Apr 26, 2016 10:31 am
ok,
where in the web screens, because i found only campaign state but these are for the dialing
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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brando16
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by brando16 » Tue Apr 26, 2016 10:50 am
ok i found in system statuses and i deselected "agent selecteble" column from the other state.
thanks
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
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brando16
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