how to make new added field visible on agent Interface

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how to make new added field visible on agent Interface

Postby sam111 » Tue Mar 08, 2011 6:14 am

hi
i have added new field like DOB in a text box and Process(IDEA,AIRTEL) in a dropdownlist.but these are not showing on Agent Interface .i have change Query file vdc_db_query and vicidial.php accordingly to it.

please help me how can i make these field visible on agent interface..

thank,s
sam111
 
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Postby mflorell » Tue Mar 08, 2011 7:30 am

You should really use the existing custom fields features to do this. Adding fields to the general customer information frame needs to be done in over a dozen places in several different scripts and is difficult to maintain.
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