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Let's suppose a case scenario where we have a portal and getting callback request and we already have integrated into dialer as suggested by Jmathew in a previous post.
But now, i wonder if we can assign it to a live idle agent randomly through API and moreover if we can autofire the call instantly through that live agent !!!





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I don't understand what you're trying to accomplish. Please explain in greater detail and mentioning "previous post" doesn't help, give the details from that post as well if it's Relevant

http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=2&t=41870#wrap
This is the previous post..

We are building a customer portal where customers have an option to set callback with there details so we could call them up.
now we have been provided the said API integration in the above post, and we have tested the API by pushing some leads to the dialer and its working.

So now i am trying to achieve, if we can choose only the live idle agents available on that time, so the lead will be automatically served to that particular idle agents randomly. and moreover if we can auto-call that lead by that random agent who is active but idle ( like in ready mode)
I hope you can understand now...

Yes just set the next agent call to longest wait as shown below



Chris

carpenox wrote:Yes just set the next agent call to longest wait as shown below



Chris

No you didnt got my point ...that thing is already done .. i need the API config where it will push the lead to that random idle agent ( active mode )
Currently i can push it to a particular agent.
but i need it to be random agents but only to the idle active ones to there useronly callback lists. and if it can autofire the call just after.
For that autofire will the " Get Call Launched" work ? if so how !!