Inbound Report Queue status appearing

[jps000]

Hello Everyone,

Just need help on why we are getting a Queue status lead to be called on our inbound report. Thanks!
+--------+----------------------+----------------------+------------+------------+----------+-----------+
| STATUS | DESCRIPTION | CATEGORY | CALLS | TOTAL TIME | AVG TIME |CALLS /HOUR|
+--------+----------------------+----------------------+------------+------------+----------+-----------+
| AFTHRS | Inbound After Hours | UNDEFINED | 6 | 0:00:06 | 0:00:01 | 0.08 |
| CALLBK | Call Back | UNDEFINED | 2 | 0:13:02 | 0:06:31 | 0.03 |
| CDC | Call Got Disconnecte | UNDEFINED | 1 | 0:15:46 | 0:15:46 | 0.01 |
| CHRef | Chasing Refunds | | 3 | 0:25:27 | 0:08:29 | 0.04 |
| CHRet | Chasing Returns | | 3 | 0:22:27 | 0:07:29 | 0.04 |
| COS | Check Order Status | | 12 | 1:32:43 | 0:07:44 | 0.16 |
| DROP | Agent Not Available | UNDEFINED | 22 | 0:34:14 | 0:01:33 | 0.29 |
| GENENQ | General Enquiry | | 74 | 9:00:33 | 0:07:18 | 0.99 |
| MMHU | Hung up | | 21 | 1:08:43 | 0:03:16 | 0.28 |
| MMOR1 | Order - MM AU | | 357 | 48:32:18 | 0:08:09 | 4.77 |
| MMOR3 | Order - NZ | | 71 | 8:36:41 | 0:07:17 | 0.95 |
| MMWRN | Wrong Number | | 1 | 0:00:48 | 0:00:48 | 0.01 |
| N | No Answer | UNDEFINED | 4 | 0:07:25 | 0:01:51 | 0.05 |
| PROMOQ | Promotion Enquiry | | 1 | 0:08:32 | 0:08:32 | 0.01 |
| QUEUE | Lead To Be Called | UNDEFINED | 4 | 0:00:00 | 0:00:00 | 0.05 |
| RetExc | Return Exchange | | 5 | 0:42:36 | 0:08:31 | 0.07 |
| RmvML | Remove Mail List | | 36 | 3:04:42 | 0:05:08 | 0.48 |
| TRNF1 | Transfer to Australi | | 1 | 0:03:15 | 0:03:15 | 0.01 |
+--------+----------------------+----------------------+------------+------------+----------+-----------+
| TOTAL: | 624 | 74:49:18 | 0:07:12 | 8.34 |
+------------------------------------------------------+------------+------------+----------+-----------+

VERSION: 2.14-669a
BUILD: 180411-1647
Version: 2.14b0.5
SVN Version: 2964
DB Schema Version: 1541
DB Schema Update Date: 2018-04-14 14:19:39