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account number input on callmenu popping to agent screen
Posted:
Thu Sep 21, 2023 2:29 pmby Op3r
Does Vicidial offer a feature in which a message plays on the call menu, prompting the customer to input their account number, and then passes that account number as a webform variable to the agent when the call is transferred?
Re: account number input on callmenu popping to agent screen
Posted:
Thu Sep 21, 2023 5:55 pmby carpenox
Possibly the agi-dtmf.agi in a call menu
Re: account number input on callmenu popping to agent screen
Posted:
Wed Sep 27, 2023 12:09 pmby Op3r
Thanks for the pointers but I dont think that resolves my issue.
So like in the call menu a prompt will ask please input your account number, then it will display what the customer inputted on the agent interface as one of the fields. Is this possible or have someone implemented this? I remember this was possible or saw a post about this but I never seems to find it.
Re: account number input on callmenu popping to agent screen
Posted:
Wed Sep 27, 2023 1:32 pmby mflorell
That's what the "Log Key Press" and "Log Field" options are for, and you can use that functionality in a Custom Dialplan at the bottom of a Call Menu to log multi-key entries to a lead's fields using the cm.agi script.
Re: account number input on callmenu popping to agent screen
Posted:
Wed Sep 27, 2023 6:32 pmby carpenox
Nice, good to know