Inbound Search Lead

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Inbound Search Lead

Postby kenneth » Mon Nov 22, 2021 5:22 pm

Hi,

I am finding a settings that will look first in the data records or the database if we have current record of the customer.

Most of our calls on inbound has zero information. And when I search it has a complete record when i use the Search List option.

Is there a way that I can tweak on, so when it comes to us as an inbound calls we have the details of the customers and it will prompt on each of the agent screen.
kenneth
 
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Re: Inbound Search Lead

Postby carpenox » Fri Nov 26, 2021 8:01 pm

yes set the DID to cidlookup

Image
Alma Linux 9.3 | Version: 2.14-911a | SVN Version: 3815 | DB Schema Version: 1710 | Asterisk 18.18.1
www.dialer.one -:- 1-833-DIALER-1 -:- https://linktr.ee/CyburDial -:- WhatsApp: +19549477572 -:- Skype: live:carpenox_3
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Re: Inbound Search Lead

Postby kenneth » Tue Nov 30, 2021 12:54 pm

Thank you Chris.

I will try these on production tomorrow.
kenneth
 
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Re: Inbound Search Lead

Postby IanGP » Wed Apr 19, 2023 4:48 am

Thanks for this post.
Helped me with the inbound calls.

Regards
IanGP
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