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it is possible to manual dial in viciphone?

PostPosted: Thu Jul 01, 2021 7:46 pm
by dhijrwn
Im trying to enter phone numbers in viciphone it will ring but it will going to unregister the webphone status.

Re: it is possible to manual dial in viciphone?

PostPosted: Fri Jul 02, 2021 5:58 am
by mflorell
Are you using the "Phone Only" page? (linked from Reports -> Admin Utilities)

If so, and you are still have problems, post what shows up on the Asterisk CLI when you try to dial.

Re: it is possible to manual dial in viciphone?

PostPosted: Fri Jul 02, 2021 9:49 pm
by dhijrwn
I'm not using the Phone Only page Matt,

https://imgur.com/a/0ubdPL6

this is the log from cli, when im trying to use the webphone using manual dial in /agc/vicidial.php

[Jul 2 22:47:32] == Using SIP RTP CoS mark 5
[Jul 2 22:47:32] > 0x7f8bb801c8f0 -- Strict RTP learning after remote address set to: 120.29.97.xxx:2417
[Jul 2 22:47:32] -- Executing [17149331234@trunkinbound:1] AGI("SIP/6001-00000055", "agi-DID_route.agi") in new stack
[Jul 2 22:47:32] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-DID_route.agi
[Jul 2 22:47:33] -- <SIP/6001-00000055>AGI Script agi-DID_route.agi completed, returning 0
[Jul 2 22:47:33] -- Executing [9998811112@default:1] Wait("SIP/6001-00000055", "2") in new stack
[Jul 2 22:47:35] -- Executing [9998811112@default:2] Answer("SIP/6001-00000055", "") in new stack
[Jul 2 22:47:35] -- Executing [9998811112@default:3] Playback("SIP/6001-00000055", "ss-noservice") in new stack
[Jul 2 22:47:35] -- <SIP/6001-00000055> Playing 'ss-noservice.gsm' (language 'en')
[Jul 2 22:47:35] > 0x7f8bb801c8f0 -- Strict RTP learning after ICE completion
[Jul 2 22:47:35] > 0x7f8bb801c8f0 -- Strict RTP switching to RTP target address 120.29.97.xxx:2417 as source
[Jul 2 22:47:40] -- Executing [9998811112@default:4] Playback("SIP/6001-00000055", "vm-goodbye") in new stack
[Jul 2 22:47:40] -- <SIP/6001-00000055> Playing 'vm-goodbye.gsm' (language 'en')
[Jul 2 22:47:40] > 0x7f8bb801c8f0 -- Strict RTP learning complete - Locking on source address 120.29.97.xxx:2417
[Jul 2 22:47:41] -- Executing [9998811112@default:5] Hangup("SIP/6001-00000055", "") in new stack
[Jul 2 22:47:41] == Spawn extension (default, 9998811112, 5) exited non-zero on 'SIP/6001-00000055'
[Jul 2 22:47:41] WARNING[22556][C-0000006d]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
[Jul 2 22:47:41] -- Executing [h@default:1] AGI("SIP/6001-00000055", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack
[Jul 2 22:47:41] -- <SIP/6001-00000055>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0

Re: it is possible to manual dial in viciphone?

PostPosted: Fri Jul 02, 2021 11:22 pm
by carpenox
edit your IP's out when u send CLI logs but yes you can manual dial normally, which viciphone are you using? try my version out: https://github.com/carpenox/CyburPhone

Image

Re: it is possible to manual dial in viciphone?

PostPosted: Fri Jul 02, 2021 11:28 pm
by dhijrwn
carpenox wrote:edit your IP's out when u send CLI logs but yes you can manual dial normally, which viciphone are you using? try my version out: https://github.com/carpenox/CyburPhone


Hi, this one https://github.com/ccabrerar/ViciPhone, viciphone 2.1 master branch.

Re: it is possible to manual dial in viciphone?

PostPosted: Fri Jul 02, 2021 11:49 pm
by striker
its dialing over trunkinbound context ,which is meant for inbound in vicdial
Executing [17149331234@trunkinbound:1]

in webrtc templated add context=default
and try to make calls.

Re: it is possible to manual dial in viciphone?

PostPosted: Sat Jul 03, 2021 1:12 am
by dhijrwn
striker wrote:its dialing over trunkinbound context ,which is meant for inbound in vicdial
Executing [17149331234@trunkinbound:1]

in webrtc templated add context=default
and try to make calls.


Thank you it is ringing now, but when it is answered I dont hear anything.

Re: it is possible to manual dial in viciphone?

PostPosted: Sat Jul 03, 2021 10:02 pm
by carpenox
good catch striker, lol i totally missed that

Re: it is possible to manual dial in viciphone?

PostPosted: Thu May 19, 2022 10:11 pm
by Sufyan Khan
dhijrwn wrote:
striker wrote:its dialing over trunkinbound context ,which is meant for inbound in vicdial
Executing [17149331234@trunkinbound:1]

in webrtc templated add context=default
and try to make calls.


Thank you it is ringing now, but when it is answered I dont hear anything.


Did you find any solution for sound? Same happened to me I can dial from webphone and on other side call is answered but there is no sound. while if I dial from manual dial option from agent panel it works fine. Also I am unable to hear agents call if I dial their sesssion ID from webphone, with softphone I can dial session ID and I can hear agents calls without any issue.

Re: it is possible to manual dial in viciphone?

PostPosted: Sat May 21, 2022 8:04 pm
by williamconley
Sufyan Khan wrote:
dhijrwn wrote:
striker wrote:its dialing over trunkinbound context ,which is meant for inbound in vicdial
Executing [17149331234@trunkinbound:1]

in webrtc templated add context=default
and try to make calls.


Thank you it is ringing now, but when it is answered I dont hear anything.


Did you find any solution for sound? Same happened to me I can dial from webphone and on other side call is answered but there is no sound. while if I dial from manual dial option from agent panel it works fine. Also I am unable to hear agents call if I dial their sesssion ID from webphone, with softphone I can dial session ID and I can hear agents calls without any issue.

Please share your version information. ViciDIAL full version with build, Vicibox Installer full version(or link to instructions if not vBox). WebPhone version.

Errors on your asterisk CLI during an occurrence? Irregularities?

Does the web phone work otherwise? Can you dial directly from a non-web phone successfully?

Re: it is possible to manual dial in viciphone?

PostPosted: Sun May 22, 2022 6:52 am
by carpenox
The web phone doesn't work like that unfortunately, you need to dial from the manual dial link

Re: it is possible to manual dial in viciphone?

PostPosted: Mon May 23, 2022 1:40 pm
by williamconley
carpenox wrote:The web phone doesn't work like that unfortunately, you need to dial from the manual dial link


are you suggesting that the web phone in the vicidial interface is only capable of "making noise" in the meetme room, rather than being just like a soft phone? thus the manual dial interface is required to cause Vicidial to generate a call from the meetme room to a Lead?

That sounds about right.

Re: it is possible to manual dial in viciphone?

PostPosted: Tue May 24, 2022 7:13 am
by carpenox
correct .