vicidial.org

Hi Vicidial,

Server Details:
Multi Cluster Environment
VMWARE 6.7
2 DB, 2 Web, 2 Asterisk - Centos 7
Vicidial Version: 2.14-729a
Build 191114-0923

I just want to know if it is possible to run a script inside the Call Menu.

Scenario: Receive a call during non-office hours and no one will be able to answer the call.

Once we receive a call to the call menu, could I run a script? We plan to auto-create a ticket for calls that needs callback.

Thanks!

You're going to need to tell us more about this "script" you want to run.

Have you considered using Drop Lists at all for this?

Hi Matt,

Actually I want to create a script where when a call is received via call menu after office hours, it will call the api of a ticketing system for ticket creation.

Upon reading, I'm checking if AGI will be of help. I saw that in the call menu, and on the call menu options, AGI is available as an option.

Saw this link, but they used FreePBX using AGI.

https://www.hwdevelopment.com/blog/28-f ... endesk-api

Will this have the same logic?

Thanks!

You can put an AGI script as the Prompt in a call menu, that would be the easiest way to run it.

Hi Matt,

Is it only available at Menu Prompt? How about invalid and timeout prompt?

What is the name of the folder where I need to put the .agi script for it to work?

Is it under /var/lib/asterisk/agi-bin/ directory?

Thanks!

Currently, only the Menu Prompt can accept an AGI script within it.

Yes, the "/var/lib/asterisk/agi-bin/" directory is where you need to put AGI scripts, and make sure you set the permissions to allow them to be executed.