Dial leads for each agent

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Dial leads for each agent

Postby macaruchi » Thu Dec 05, 2019 5:25 pm

Hi!
I have a problem, I have 5 agents to do outbound calls but each agent has assigned 100 leads dialing manual mode, my problem is how can I do that each agent just dial the leads that he has assigned ?

We can do that with Vici ?
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ViciBox 7.0.4 | Version:2.14-704a | SVN Version: 3078| DB Schema Version:1566| BUILD: 190312-0928 | 2 Processors 8 Core | 32 GB Ram | 1 Tera HD
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Re: Dial leads for each agent

Postby mflorell » Fri Dec 06, 2019 7:23 am

Owner Only dialing. Set the 'owner' field of each lead to the user ID of each agent that it belongs to, then set Owner Only dialing to USER in the Campaign settings.
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Re: Dial leads for each agent

Postby macaruchi » Fri Dec 06, 2019 9:41 am

Thks !!
I didnt see this field never!! :)
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ViciBox 7.0.4 | Version:2.14-704a | SVN Version: 3078| DB Schema Version:1566| BUILD: 190312-0928 | 2 Processors 8 Core | 32 GB Ram | 1 Tera HD
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Posts: 106
Joined: Wed Sep 21, 2016 8:11 pm


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