vicidial.org

Hello,

My name is Rajpal and I am from Jaipur, India.

We can do soft-phone to soft-phone calling but how we can do "agent to agent calling from browser without using DID and In-group".

One year ago I have installed vicidial server and currently it is working fine with 30 call-center agents in my organisation.

For training purpose I need this query need to be done.

Asterisk Version: 13.21.1-vici
Vicidial version: ViciBox v.8.1.2

You can use the Agent Direct Feature.

Although it uses the built-in Ingroup "AGENTDIRECT" but you will have the functionality to directly select which agent you wish to talk to.

Reading your post, I have allow AGENTDIRECT built-in ingroup one of my campaign, but its not working.

I found an error on agent page -

****************************************************
DIAL ALERT
Call Rejected: CONGESTION
Cause: 34 - No circuit/channel available.
SIP: 503 - Service Unavailable)

****************************************************

Anyone, please help me out in the matter.