Inbound call should be land on ip phone instead of web clien

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Inbound call should be land on ip phone instead of web clien

Postby rajnishs91 » Thu Apr 19, 2018 12:18 pm

Dear All,

I have made IVR using vicidial(vicibox8). But i want incoming calls for option 1 press should be land on ip phone (Hard Phone) instead of web client . Basically i want to know logic for landing incoming calls should be land on hardphone (IP-phone )


Thanks
Rajnish kumar
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Re: Inbound call should be land on ip phone instead of web c

Postby kalaula2 » Sun Apr 22, 2018 11:26 pm

Im not sure if this help.

This on your nameofcampaign.conf

exten => DIDTOSENDCALL (ext8001 & SIP,ext8002 & SIP)

I have done something like that before

please correct me if im wrong. Thank you ang have a wonderful day
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Re: Inbound call should be land on ip phone instead of web c

Postby rajnishs91 » Mon Apr 23, 2018 12:17 am

Thank you for your response. I got this thing working through Remote agent in vicidial
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Re: Inbound call should be land on ip phone instead of web c

Postby kalaula2 » Mon Apr 23, 2018 2:38 am

Glad to hear that. Btw, are the calls passed directly on thd phone still logged properly? On my example above, it dsnt show any records on the reporting.
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Re: Inbound call should be land on ip phone instead of web c

Postby williamconley » Mon Apr 23, 2018 12:40 pm

kalaula2 wrote:Glad to hear that. Btw, are the calls passed directly on thd phone still logged properly? On my example above, it dsnt show any records on the reporting.

If you pass the call from a DID to an Ingroup and then use a Remote Agent (logged in to a campaign and allowed for that ingroup) to catch the call, you get logging.
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Re: Inbound call should be land on ip phone instead of web c

Postby rajnishs91 » Sat Apr 28, 2018 7:24 am

kalaula2 wrote:Im not sure if this help.

This on your nameofcampaign.conf

exten => DIDTOSENDCALL (ext8001 & SIP,ext8002 & SIP)

I have done something like that before

please correct me if im wrong. Thank you ang have a wonderful day




Where is this file located ?
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Posts: 30
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