Agents Hear a lot rings along with live customers...
Posted: Mon Nov 20, 2017 12:59 pm
HI: We use VICIdial for telemarketing purposes.
It was working fine until 23rd OCt when suddenly agents started hearing rings/bells instead of live calls (almost 50% of the calls).
We tried finding the issue inhouse, VoIP company also investigated if it was FAS but they reject calls on 503 but agent hear rings. See teh sample below:
https://vocaroo.com/i/s1MO3wirvQtn
https://vocaroo.com/i/s1kHBQ96q0rG
https://vocaroo.com/i/s1NSkMBh23K7
We are using:
VERSION: 2.12-564a
BUILD: 160809-1339
© 2016 ViciDial Group
It was working fine until 23rd OCt when suddenly agents started hearing rings/bells instead of live calls (almost 50% of the calls).
We tried finding the issue inhouse, VoIP company also investigated if it was FAS but they reject calls on 503 but agent hear rings. See teh sample below:
https://vocaroo.com/i/s1MO3wirvQtn
https://vocaroo.com/i/s1kHBQ96q0rG
https://vocaroo.com/i/s1NSkMBh23K7
We are using:
VERSION: 2.12-564a
BUILD: 160809-1339
© 2016 ViciDial Group