Pause code not tracking for one of my campaigns
Posted: Wed Aug 30, 2017 12:29 pm
Pretty new to ViCiDial and I have run into an issue I am hoping someone can assist with.
I have 2 campaigns that share the same set of pause codes. However when I pull an agent performance report it doesn't show time for one of the groups. I can see agents in the pause status in the real-time report. Is something not configured correctly?
I have 2 campaigns that share the same set of pause codes. However when I pull an agent performance report it doesn't show time for one of the groups. I can see agents in the pause status in the real-time report. Is something not configured correctly?