unable to view campaign created by other admin

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unable to view campaign created by other admin

Postby ed123 » Wed Aug 23, 2017 10:58 am

Hi,

We created additional admin account with level 8 permission and able to create/modify a campaign. Now this new admin create a new active test campaign and only he/she can access to it. Even if my level access is 9 still I can't see the campaign he created and also the user(created by my login) can't see the new campaign even if they are on the same group. All i need to do is log-in using his account and copy everything and replicate it using my own account manually. Please advise.


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Re: unable to view campaign created by other admin

Postby mflorell » Wed Aug 23, 2017 12:12 pm

What is the exact error message that is shown?

This sounds like a User Group permissions issue.
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Re: unable to view campaign created by other admin

Postby ed123 » Thu Aug 24, 2017 3:39 am

Hi,

I got no error message. it just i cant see that campaign/agents he created. Even i set my group same as his group and my level is 9 which higher than his access 8. I can only see all the campaign and user/agent which I created. Please advise
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Re: unable to view campaign created by other admin

Postby mflorell » Thu Aug 24, 2017 5:00 am

What Admin User Group is his campaign set to?
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Re: unable to view campaign created by other admin

Postby blackbird2306 » Thu Aug 24, 2017 5:09 am

Please make sure that in your user configuration for level 9 (mostly user 6666) all the settings are "1" and not "0" (default is 0).
Users --> Show users --> 6666 --> ADMIN INTERFACE OPTIONS : all "1" and LEVEL 9 ADMIN OPTIONS: all "1"

next:
show users groups --> Admin --> Allowed Campaigns, Agent Status Viewable Groups, etc. should be checked "ALL-GROUPS"
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Re: unable to view campaign created by other admin

Postby ed123 » Thu Aug 24, 2017 7:24 am

Hi,

Yes, I already did everything that you said. But still nothing.
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Re: unable to view campaign created by other admin

Postby ed123 » Thu Aug 24, 2017 7:56 am

Hi,

i created a user group (admin) and check all "allowed campaign","Agent Status Viewable groups", "allowed User Groups", "All-call times" and i set my login under this new user group still i cannot view the campaign he created.

But now,(not sure what happen) when i move my user group to his user group, i can see the campaign he created.

but using his user group(which limited only to his campaign) i cannot view the campaign i personally created.

Not sure why the admin who has supposedly the access of all since all user group is check shows nothing of his campaign created and I need to move my user group or uncheck the rest and left his user group only.

Note: I set my user settings all to 1.
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Re: unable to view campaign created by other admin

Postby blackbird2306 » Thu Aug 24, 2017 3:27 pm

What is the "Admin User Group" in the campaign setting (Matt has asked already) ?

Admin User Group -This is the administrative user group for this campaign, this allows admin viewing of this campaign as well as the lists assigned to this campaign to be restricted by user group. Default is --ALL-- which allows any admin user with user group campaign permissions to view this campaign.
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Re: unable to view campaign created by other admin

Postby ed123 » Fri Aug 25, 2017 3:35 am

The admin user group is his user group. but if i change it to my user group, he cannot view the campaign also. I need to move his user access to my user group. I cannot add him to my user group so that he cannot see other campaign and set him to level 8.
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