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Average waiting on incoming call

PostPosted: Thu Aug 10, 2017 6:26 pm
by lalosegundo
good day

I hope you can help me with this is there a way to schedule a waiting announcement where you tell the customer the average time that an incoming call will be served?

Re: Average waiting on incoming call

PostPosted: Thu Aug 10, 2017 6:44 pm
by mflorell
Yes, there's an in-group setting for that,

Play Estimated Hold Time -This defines whether the caller will hear the estimated hold time before they are transferred to an agent. Default is N. If the customer is on hold and hears this estimated hold time message, the minimum time that will be played is 15 seconds.

Re: Average waiting on incoming call

PostPosted: Fri Aug 11, 2017 4:34 pm
by lalosegundo
thank you !!!

best regards