vicidial.org

Hi Guys,

Can anyone explain to me why, some call length are showing 10digits instead of seconds?
When we check call dispo like "N" - No Answer for any agents. sometimes the lenght shows like this:

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OUTBOUND CALLS FOR THIS TIME PERIOD: (10000 record limit)     [DOWNLOAD]
#   DATE/TIME   LENGTH   STATUS   PHONE   CAMPAIGN   GROUP   LIST   LEAD   HANGUP REASON
1   2017-07-31 11:07:34   18   N   6029783565   MED3   med3   532104000   46343557   CALLER
2   2017-07-31 10:50:45   1501511676   N   5408548662   MED3   med3   532148000   49251520   CALLER
3   2017-07-31 10:32:52   48   N   3158942028   MED3   med3   632236000   51039519   AGENT
4   2017-07-31 09:57:15   1501507539   N   8436658291   MED3   med3   632243000   51405165   AGENT
5   2017-07-31 09:55:59   30   N   9184566051   MED3   med3   632238000   51151922   AGENT
6   2017-07-31 09:47:48   14   N   3193452500   MED3   med3   632114000   49930322   AGENT


For agent activity and recording time period it shows properly the seconds.

agent activity:

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AGENT ACTIVITY FOR THIS TIME PERIOD: (10000 record limit)     [DOWNLOAD]
    these fields are in seconds   
#   DATE/TIME   PAUSE   WAIT   TALK   DISPO   DEAD   CUSTOMER   STATUS   LEAD   TYPE   CAMPAIGN   PAUSE CODE
1   2017-07-31 11:07:31   0   3   18   3   0   18   N   46343557   A   MED3   
2   2017-07-31 10:50:45   0   2   18   19   0   18   N   49251520   A   MED3   
3   2017-07-31 10:32:53   0   1   47   27   0   47   N   51039519   A   MED3   
4   2017-07-31 09:57:15   0   1   19   2   0   19   N   51405165   A   MED3   
5   2017-07-31 09:55:35   0   25   29   3   0   29   N   51151922   A   MED3   
6   2017-07-31 09:47:44   0   4   15   4   0   15   N   49930322   A   MED3   
TOTALS   0   36   146   58   0   146   

recording:

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RECORDINGS FOR THIS TIME PERIOD: (10000 record limit)     [DOWNLOAD]
#   LEAD   DATE/TIME   SECONDS     RECID   FILENAME   LOCATION 
1   46343557   2017-07-31 11:07:35   17   3145342   20170731-090734_6029783565   http://192.168.2.236/RECOR... 
2   49251520   2017-07-31 10:50:47   18   3140701   20170731-085046_5408548662   http://192.168.2.236/RECOR... 
3   51039519   2017-07-31 10:32:55   45   3135869   20170731-083254_3158942028   http://192.168.2.236/RECOR... 
4   51405165   2017-07-31 09:57:17   18   3126393   20170731-075716_8436658291   http://192.168.2.236/RECOR... 
5   51151922   2017-07-31 09:56:01   28   3126050   20170731-075559_9184566051   http://192.168.2.236/RECOR... 
6   49930322   2017-07-31 09:47:49   13   3124262   20170731-074748_3193452500   http://192.168.2.236/RECOR... 


Is there a way to fix this?
thanks

Something is getting missed int he logging process.

What is the version and build of your vicidial.php?

What kind of campaign is this?

hi mflorell,

its an outbound campaign.

We are using this version and build on a cluster 1x DB and 5xdialers.
Vicibox 7.0 from Vicibox_v7.x86-64-7.0.4.iso | Vicidial 2.14-616a Build 1705527-0041

Try upgrading to the latest svn/trunk. There is a logging bug that was fixed a month after the version you are using that may fix this issue for you.

Hi mflorell,

We are using svn revision: 2761. Is this not the latest svn?

Just need to confirm also if rev.2761 is not the latest, I will just use vicibox-upgrade on the database server first prior to the rest of the servers right?
Is this the only step to do for upgrading after doing a backup on asterisk?

Nope, we are on svn revision 2798 at the moment.

To upgrade, you should just need to follow the UPGRADE document instructions that are in the main source directory.

Hi mflorell,

Sorry, just got back. I've been tuning our mysql mariadb10.1.20 to reduced memory usage.

where exactly do i check the UPGRADE docs?
Are you referring in this location

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/usr/src/astguiclient/trunk

because i check there and nothing is relevant to svn upgrade.

Can i just do this then do the same thing after the database got updated.

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cd /usr/src/astguiclient/trunk
svn up

Yes, run an "svn up" then look at the UPGRADE document