Average waiting on incoming call

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Average waiting on incoming call

Postby lalosegundo » Thu Aug 10, 2017 6:26 pm

good day

I hope you can help me with this is there a way to schedule a waiting announcement where you tell the customer the average time that an incoming call will be served?
lalosegundo
 
Posts: 11
Joined: Mon Jul 01, 2013 10:59 am

Re: Average waiting on incoming call

Postby mflorell » Thu Aug 10, 2017 6:44 pm

Yes, there's an in-group setting for that,

Play Estimated Hold Time -This defines whether the caller will hear the estimated hold time before they are transferred to an agent. Default is N. If the customer is on hold and hears this estimated hold time message, the minimum time that will be played is 15 seconds.
mflorell
Site Admin
 
Posts: 16019
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Average waiting on incoming call

Postby lalosegundo » Fri Aug 11, 2017 4:34 pm

thank you !!!

best regards
lalosegundo
 
Posts: 11
Joined: Mon Jul 01, 2013 10:59 am


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 5 guests