Inbound Calls Discrepancy

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Inbound Calls Discrepancy

Postby ZeeTech » Tue Jan 24, 2017 11:57 am

We noticed that few calls were dropped in Inbound Queue however agents were available at that time but still calls were dropped and when I run “Export Calls Report” it showed that call was transfer to agents.
User Stats for that agents also show data for that same call with status “DROP” and same thing is reflecting if we check data from “Search For A Lead”

This is happening with multiple calls, export call report image is attached. Please advise.

https://i.imgsafe.org/786cf172aa.jpg

VERSION: 2.12-541a BUILD: 160306-1053
Asterisk 1.8.23.0-vici, libpri-1.4.15 with DAHDI Version: 2.11
Dell R720 – No additional hardware.
ZeeTech
 
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Re: Inbound Calls Discrepancy

Postby mangamen45@gmail.com » Fri May 19, 2017 3:03 am

ZeeTech wrote:We noticed that few calls were dropped in Inbound Queue however agents were available at that time but still calls were dropped and when I run “Export Calls Report” it showed that call was transfer to agents.
User Stats for that agents also show data for that same call with status “DROP” and same thing is reflecting if we check data from “Search For A Lead”

This is happening with multiple calls, export call report image is attached. Please advise.

https://i.imgsafe.org/786cf172aa.jpg

VERSION: 2.12-541a BUILD: 160306-1053
Asterisk 1.8.23.0-vici, libpri-1.4.15 with DAHDI Version: 2.11
Dell R720 – No additional hardware.


I have same problem!
In my case i have many inbound calls where call was transfer to agents, but this call show like drop.
can help Anybody ?
mangamen45@gmail.com
 
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Re: Inbound Calls Discrepancy

Postby mflorell » Fri May 19, 2017 7:40 am

You need to post the Asterisk CLI output and the agiout logfile output of an example of when this happens. There is usually a simple explanation for why it happens.
mflorell
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Location: Florida


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