Reporting

For Base-Asterisk Inbound-only, QueueMetrics(http://queuemetrics.loway.it) is very robust and detailed and works with many Asterisk-based call center suites
Most outbound dialers offer integrated reports and stats display screens
Asterisk CDR records can be used for at least basic reports on all Asterisk-based call centers

For Base-Asterisk Inbound-only, QueueMetrics(http://queuemetrics.loway.it) is very robust and detailed and works with many Asterisk-based call center suites