Compliance Issues – USA FTC (Not required for political/survey/nonprofit)

• Safe-Harbor for outbound telemarketing

• • Must send call to agent within 3 seconds of the end of the customer greeting. If not, then must play message with company name and purpose of the call.
  • Must send valid CallerID number
  • Must have an abandon(drop) rate no higher than 3% per campaign per day
  • Must ring customer's phone no less than 4 rings
  • No calling before 8AM or after 9PM local time

• Must filter leads against Federal Do-Not-Call(DNC) list