Agent Station Hardware

• Phones

• • Softphones running on Agent computers can require good audio chipset and faster CPU than if no softphone.
  • Voip Hardphones, no extra wiring, but provisioning an replacing can take longer
  • Channelbanks with basic analog phones are an option, but require separate wiring and T1 port

• Computers

• • Not required for Base-Asterisk inbound-only
  • Some packages require Windows
  • 800MHz, 256MB RAM should be adequate